
You can easily extend the warranty period of your Affenzahn favorites online:
Conditions:
We, FOND OF GmbH, Vitalisstraße 67, 50827 Cologne, grant you as a consumer within the meaning of § 13 BGB (German Civil Code) a manufacturer's warranty on our Affenzahn products. This guarantee applies within the territory of the European Union and Switzerland, provided that you have purchased the product for private purposes.
Your statutory rights in the event of defects (subsequent performance, withdrawal or reduction and, if applicable, compensation in accordance with §§ 437 ff. BGB) against the respective dealer are not restricted by this guarantee and can be asserted independently of it.
If you discover material or processing defects within the warranty period and report the Affenzahn product to the retailer or directly to us before the warranty expires, we will remedy the defect at our discretion by repairing or replacing it with an equivalent product. We will bear the costs of rectifying the defect and any shipping costs incurred in direct connection with this. Other costs, e.g. for shipping boxes, will not be covered.
In the event of a warranty claim, you can either contact the retailer (seller) from whom you purchased the product or contact us directly as the guarantor. Simply contact us by email at info@affenzahn.com or send us a message by post to:
FOND OF GmbH
Vitalisstraße 67
50827 Cologne
info@affenzahn.com
+49 (0) 221 9567 3228
To be able to assert the warranty claim, we require:
We reserve the right to request the product for inspection if the assessment is not possible on the basis of the photos. You are responsible for the costs of shipping to us, unless the warranty claim exists or you are entitled to statutory warranty rights.
Within Germany and Austria, you can also use our complaints form:
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