Guarantee and Warranty

You can easily extend the warranty period of your Affenzahn favorites online:

  • Backpacks + 2 years
  • Bicycles and bikes + 3 years



Conditions:

  • The extension must be made within two years of purchase.
  • Please keep the receipt, it is your warranty certificate.
  • This extra applies exclusively to our backpacks and walking bikes.
    Have fun with your Affenzahn products!

Affenzahn warranty conditions

We, FOND OF GmbH, Vitalisstraße 67, 50827 Cologne, grant you as a consumer within the meaning of § 13 BGB (German Civil Code) a manufacturer's warranty on our Affenzahn products. This guarantee applies within the territory of the European Union and Switzerland, provided that you have purchased the product for private purposes.

Your statutory rights in the event of defects (subsequent performance, withdrawal or reduction and, if applicable, compensation in accordance with §§ 437 ff. BGB) against the respective dealer are not restricted by this guarantee and can be asserted independently of it.

If you discover material or processing defects within the warranty period and report the Affenzahn product to the retailer or directly to us before the warranty expires, we will remedy the defect at our discretion by repairing or replacing it with an equivalent product. We will bear the costs of rectifying the defect and any shipping costs incurred in direct connection with this. Other costs, e.g. for shipping boxes, will not be covered.

General provisions at a glance:

  • Warranty period for backpacks and cases
    Two years from date of purchase. The warranty for backpacks can be optionally extended by one year.
  • Warranty period for wheels and bicycles
    Two years from the date of purchase. The warranty for wheels and bicycles can be optionally extended by three years.
  • Products excluded from the warranty
    Children's shoes, toiletry bags, gym bags, pencil cases, drinking bottles, lunch boxes, breast bags, wallets, Velcro badges, books, children's sofas, pillow rolls, scooters, helmets, bells, handlebar bags, umbrellas and clothing. The statutory warranty rights apply here.
  • No warranty extension in the event of a warranty claim
    The original warranty period is not extended by the use of the warranty. The warranty is always limited to the original term from the date of purchase.
  • Scope of the guarantee
    The warranty only covers defects in material or workmanship.
  • Excluded damage
    Normal wear and tear, damage due to improper handling, accidents, extreme temperatures or external influences such as washing cycles or strong force.
  • Scope of application
    European Union and Switzerland, for private use by consumers.

Assertion of the warranty claim for all Affenzahn products:

In the event of a warranty claim, you can either contact the retailer (seller) from whom you purchased the product or contact us directly as the guarantor. Simply contact us by email at info@affenzahn.com or send us a message by post to:

FOND OF GmbH
Vitalisstraße 67
50827 Cologne
info@affenzahn.com
+49 (0) 221 9567 3228

To be able to assert the warranty claim, we require:

  • The proof of purchase (invoice or receipt)
  • A detailed description of the damage
  • Photos of the damaged product and the affected area

We reserve the right to request the product for inspection if the assessment is not possible on the basis of the photos. You are responsible for the costs of shipping to us, unless the warranty claim exists or you are entitled to statutory warranty rights.

Within Germany and Austria, you can also use our complaints form:

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